How We Are Making Our Hospital Stress Free

 Lobby:

-         We have a spacious lobby to allow room for pets to wait without getting into each other's personal space.

-          We use pet-pleasing paint colors throughout our hospital

 Exam Rooms:

-          We have specific rooms for our canine and feline patients.

-          We use dog or cat pheromones to help create a calm atmosphere

-          We perform exams where your pet is most comfortable (i.e. table, floor, or owner’s lap)

-          We use minimal restraint and take breaks as needed for your pet

-          We offer treats to your pet during their visit and encourage you to bring their favorite with you

Medicine:

-          We purchase vaccinations that contain a smaller volume per injection

-          Our bordetella vaccination is orally administered versus the traditional nasal administration

-          We use the smallest gauge needles whenever possible

-          We apply new needles to syringes that may have dulled from drawing up vaccines or medications

-          We encourage sedation to reduce the stress of an exam or treatment

 How You Can Help:

-          Bring your pet hungry so they will happily take treats from us

-          Keep a calm energy around your pet to signal to them that the visit is going to be ok

-          Use a carrier with a removable top to decrease stress when we need access to your pet

-          Get your pet used to carriers by setting the carrier out with pheromone sprayed inside and treats available

-          Help your pet be comfortable with exams by gently touching  their ears, mouth, and paws when they are at home

-          Use pheromones and calming music during the car ride to the vet

-          Please come by for a “happy visit” anytime you’re in the area (treats and love from the staff)

Due to increase demands and inconvenience caused by no-shows, late shows and cancellations, we are implementing a No-Show and Late Cancellation Policy. 

Once an appointment is booked, it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours prior to the scheduled appointment, or you fail to show for your scheduled appointment time, you will be subject to at $50.00 charge. If you cancel your appointment for a surgical procedure less than 24 hours prior to the scheduled procedure, or you fail to show for your scheduled procedure time, you will be subject to at $100.00 charge, and clients will be expected to pay for the procedure in advance prior to rescheduling. 

To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. You cancel or reschedule an appointment by calling 541-899-1081 or emailing us at JVHreception@gmail.com

- First No-Show: Phone call stating that you have been counted as a "No-Show" for that appointment

- Second No-Show: Phone call + a $50 fee added to your file which must be paid at next visit

- Third No-Show: Written notice + $85 fee added to your file which must be paid at next visit

- After 3 No-Shows: Subject to termination as a client at our hospital